Known Issues Updates

The Known Issues Updates page is designed to keep our community informed with timely updates and details on known issues occurring in Workday Student. Any major system outages or disruptions will be communicated through UBC IT's regular channels.

Your Source for Known Issues 

In the interest of transparency and visibility for our community, this section contains information about known support issues that have been prioritized which could impact a sizable number of users and may have business impacts across units. Known issues are displayed for informational purposes only and will be updated as applicable. 

Use the search function below to find the specific known issue of interest. 


If you encounter any issue not reported here, please submit a support request.

Maintenance Update – Admissions Related Applications and Services

April 11, 2024

On Thursday, April 11 from 12:30 PT to 13:00 PT, the Admissions Administrative Portal (AAP), the Applicant Service Centre (ASC), Admissions ADM Adapter, Admissions REST API (ARA), External Application Service (XAS), Undergraduate Application Service (UAS), EPBC Adapter, and Admissions ADM Cross Walk Service (ACS) will be undergoing maintenance. During this time there will be a brief interruption to the listed applications and services.

 

Maintenance Update - Admissions Related Applications and Services

March 26, 2024

On Wednesday March 26 from 12:30 PT to 13:00 PT, the Admissions Administrative Portal (AAP), the Applicant Service Centre (ASC), Admissions ADM Adapter, ADM Receiver Service (ARS), Admissions REST API (ARA), External Application Service (XAS) and Undergraduate Application Service (UAS) will be undergoing maintenance. During this time there will be a brief interruption to the listed applications and services.

 

Issue affecting Acceptance Deposit Payments in Workday Student

March 22, 2024

Due to an issue with data integrations from the Admission Administrative Portal (AAP) system to Workday Student, when select students are matriculated to Workday Student, their Acceptance Deposit Payment is duplicating.

 

Issue Affecting Changing Student Year Level Data in SIS 

March 19, 2024

Between October 4, 2023, and March 12, 2024, changes made to Year Level and Session Evaluation for some student in the SIS were reverting to their original values.

 

Maintenance Update - Admissions Administrative Portal, Applicant Service Centre, Admissions ADM Receiver Service

March 14, 2024

On Thursday March 14 from 17:30 PT to 18:00 PT, the Admissions Administrative Portal (AAP), the Applicant Service Centre (ASC), Admissions ADM Receiver Service (ARS) will be undergoing maintenance.

 

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